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Frequently Asked Questions

Q. We bought a Beachcomber fireplace and TV from you 6 1/2 years ago, best thing we have ever bought and still in great condition, however over time it has become marked one stain is red wine courtesy of my sister in law and I cannot get it off. Can I paint over the fireplace and if so what could I use I really do not want to ruin it. Regards Michele
A.
T

he finish on the Beachcomber is virtually bulletproof so I would start by vacuuming the surround to make sure there is no dust on it. Then take a solution of water and fairy liquid and nail brush or scrubbing brush (make sure it is a new one with white bristles) and give the surround a scrub. When you're finished take a white cloth and pat the surface with the cloth to soak up any water left on the finish and let it dry.

If that doesn't work and the stains can't be removed then you can paint over the existing finish no problem. Pick whatever colour you desire, use a water based paint, use a roller and mask the pebbles so you don't get paint on them.

Q. What are the advantages of having a plasma TV screen cabinet?
A. A plasma or LCD TV screen is fantastic, but if you put it in the middle of the wall, the TV dominates the room and takes up valuable wall space - plus there are unattractive wires and power cables to deal with and an expensive decorating job to hide them. With a plasma screen cabinet, the television is hidden away in a stylish cabinet. When you don’t want to watch television, it’s concealed - when you’re ready to watch your favourite programme, a lifting mechanism automatically lifts the plasma TV out of the cabinet to viewing height - at the touch of a button on the remote. And when the programme has finished, you simply press the button again and the TV magically disappears inside the cabinet. The cables don’t need to be hidden in the wall because the television and the wiring is concealed inside the cabinet.

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Q. Are the cabinets available throughout the UK?
A. Yes - we can arrange delivery and installation (if required) nation-wide.

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Q. Is it a proper working fireplace?
A. Yes. The fires we use are called flame effect fires so they are electric so no naked flame but give the appearance of moving flame and also generate 2kW of fan forced heat which will heat a good size room in approx 10mins.

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Q. Does the heat affect the TV?
A. No. Because cool air is drawn in at the rear of the fire then heated as it is forced out the front. This means no heat is present around the back of the fire to affect the TV.

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Q. Is it true that if I mount my TV on the wall above a wood burning or gas fire it will void my warranty?
A. Yes there have been many cases where manufacturers have not honored a warranty claim because the TV has been exposed to heat. This is why the 'Firelight' range is such a revoloution. You can have your fireplace and TV combined without any risk to the TV.

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Q. What sort of cabinets are available?
A. The cabinets and fireplaces are available in a wide range of styles, so you can match new and existing decor. The “Mirage” cabinets are in a modern style while the “Illusion” cabinets are more classical. They are both available in a choice of solid wood such as cherry, walnut, maple, oak, pine. The “Illusion” cabinets are available with a variety of hand-made grilles (solid brass, chrome, aluminium, wood) or solid panel designs.
A painted finish is also available to match your decor.

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Q. I've been told that radiator cabinets have to be made from MDF, are your Illusion cabinets also made from MDF?
A. Our products are made from solid wood and veneered MDF. Radiator covers are made from MDF because it's a stable material and is not affected by heat. As there is no heat associated with our cabinets we can make our furniture using solid wood products.

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Q. I’ve painted my wall purple and I’d like a fuchsia pink cabinet. Can you help?
A. Yes.....You should get a new interior designer!

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Q. How big are the cabinets and fireplaces?
A. All cabinets and fireplaces will suit TVs up to 50in. The size of the furniture is made to suit your TV size. We have two sizes in our standard product range, a 37" and 42". The average cabinet size to suit a 42" TV is 1300mm long x 300mm deep and 900mm high. The Firelight 'Classic' is approx. the same size but the hearth is 600mm deep.

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Q. How much do they cost?
A. Prices vary depending on the model finish and the grille if choosing an Illusion cabinet. Prices range from £2500 to £4500.

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Q. Can I install the cabinet myself?
A. Yes provided the instructions are followed. It will take a few hours and requires two people to do it. The cabinet is fastened to the wall with screws, however lifting and mounting the Plasma TV requires two people because of the weight - if you prefer, we can arrange for our specialists to install the plasma TV screen and cabinet at an additional cost.

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Q. Does the furniture come with a guarantee?
A. All cabinets are supplied with a 2 year guarantee against manufacturer defects. Fires are covered by a 12 month warranty.

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Q. How deep is the Firelight 'Modern' fireplace?
A. The depth of a Firelight 'Modern' fireplace is 500mm.

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Q. The Firelight 'Modern' has downlights, can I have any colour I want?
A. The 'Modern' comes standard with White downlights but there is an optional Multi-Colour Lighting Package which will give you the option of changing the colour of the downlights to any colour you want as your mood takes you. It is supplied with a remote control and is available at an additional cost.

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